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Window coverings supplied by Artiocreativeux are manufactured to individual customer specifications based on measurements taken at the property. Due to the custom nature of these products, change of mind returns are not available.
We encourage customers to carefully review all selections including fabric, colour, dimensions and operating mechanisms before confirming orders. Sample fabrics are available to assist with decision making.
If you receive products that are faulty or do not match your order specifications, contact us within 7 days of installation. We will assess the issue and take appropriate action which may include:
Products supplied by Artiocreativeux include a 5-year warranty against manufacturing defects. This warranty covers:
The warranty does not cover:
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
To report an issue or make a warranty claim:
We may need to inspect products before determining the appropriate resolution.
Where a refund is approved, payment will be processed within 14 business days using the original payment method. Installation fees are non-refundable where installation was completed satisfactorily.
For warranty claims or questions about returns:
Artiocreativeux
Unit 8/390 Marion St, Condell Park, NSW 2200, Australia
Email: contactuse@artiocreativeux.cv
Phone: +61 1300 310 497